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Last updated: November 3, 2026
Dogly provides booking and customer management software to dog boarding, daycare and grooming businesses. This policy explains what information we handle and why. It covers two groups: the business owners and staff who use Dogly, and the customers of those businesses whose information the businesses keep in Dogly.
From business owners and staff: your name, email, phone number, business name and address, login details (passwords are stored hashed), and billing details, which are handled by Stripe. We never see or store your full card number.
On behalf of kennels: a kennel's customer names, emails, phone numbers, dog profiles, vaccination records and photos, booking and payment history, reviews and messages. If a kennel turns on the matching tools, it can also hold its newsletter subscribers (email addresses), its staff's clock-in and clock-out times and, optionally, hourly rates, and the details of a card a customer has saved for repeat bookings, which are limited to the card type, last four digits and expiry date (the card itself is held by Stripe). A kennel decides what to collect, and it is the one responsible for that information. We hold and process it only to run the service for that kennel.
Technical data: IP address, browser type and basic logs, used to keep the service secure and working, and a session cookie that keeps you signed in. Error logs are kept on our own servers. We do not use advertising cookies or sell data to advertisers, and our websites do not use third-party tracking scripts.
To run the booking sites and dashboards, send the emails and texts that kennels set up (confirmations, reminders, vaccination alerts, birthday greetings), process the subscription, give support, find and fix errors, prevent abuse, and meet legal obligations. We do not sell personal information and we do not use a kennel's customer data for our own marketing.
Each kennel's data is kept separate from every other kennel's. A kennel's staff see their own kennel's data according to the roles the owner sets. Dogly staff can access a kennel's data only to give support, fix a problem, or at the owner's request, and that access is logged.
We rely on these companies to deliver the service, and each handles only what it needs: Stripe and Square (payments), Mailjet (email delivery), Twilio (text messages, only if a kennel turns that on), Cloudflare (DNS, security and delivery, and encrypted backup storage), Sentry (error reports, which can include technical details but are set up to avoid personal content), and Google if a user chooses to sign in with them. Each has its own privacy policy.
Data is stored on servers we control, with encrypted connections, hashed passwords, per-kennel separation, access logs, and hourly encrypted backups. No system is perfectly secure. If a breach puts someone at real risk of harm, we will tell the affected kennels and, where the law requires, the privacy regulator.
Data stays while an account is active. If a kennel closes its account, we delete its data on request, and copies in backups expire within about 14 days. We may keep limited billing records as long as tax and accounting law requires.
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and similar laws you can ask to see the information held about you, correct it, or have it deleted. If you are a kennel's customer, please ask the kennel first, since it holds your information. You can also write to us at [email protected] and we will pass the request on or handle it ourselves. If you are not satisfied, you can complain to the Office of the Privacy Commissioner of Canada.
Dogly is for businesses and is not aimed at children. We do not knowingly collect information from anyone under 16.
We may update this policy and will change the date above when we do. For material changes we will email account owners.
Privacy questions or requests: [email protected].