Help centre

Your setup checklist: from signup to your first bookingEvery step in a sensible order, from signing up to your first customer booking. Your first day: set up in 30 minutesThe shortest route to a site your customers can book. A tour of the dashboardWhat each tab does, so you know where to look. Owner and staff: who can do whatWhat each kind of login can see and change. Put the dashboard on your phone like an appAdd your kennel to your home screen in a few taps. Dark mode and your profileSwitch the dashboard look and update your own details.

See who is coming in todayStart your morning on the Today tab. Make a booking for someone who phoned or walked inBook a stay on a customer's behalf, step by step. Move a booking to different datesChange the dates without cancelling and starting over. Let customers cancel their own bookingsChoose how late customers can cancel online. Set your time zone, currency and sales taxThree settings to check before your first booking. Turn on two-step loginAdd a code from your phone to keep your account safe. Add a customer who phoned or walked inAdd someone to your list, with their dog, in one go. Add a dog to a customerAdd another dog to a customer who already exists. Look at or change a dog's profileOpen a dog's full profile in The Pack. Set what each colour flag meansGive each coloured circle a meaning your team shares. Cancel a bookingCancel a stay and free up the dates. Finish a booking after the stayMark a stay as done once the dog has gone home. Record a payment you took in personTell Dogly a customer paid cash, e-Transfer or at the desk. Text a customer a link to pay onlineSend a secure payment link by text message. Send a dog's owner an update during the stayLet owners know how their dog is doing. Answer a customer's messageRead and reply to customer texts. Print the schedule, a pet card or a run cardGet paper copies for the front desk or kennel door. Download your customers or bookingsSave your lists as a spreadsheet file. Delete a customerRemove a customer and their details for good. What your customers do to book (so you can help them)The steps a customer follows, for when they call stuck.

Add a servicePut boarding, daycare, grooming or an extra on your booking page. Change a price or hide a serviceUpdate what you charge, or take a service off your booking page. Set how many dogs you can takeTell Dogly your usual number of spots so you never get overbooked. Close a day or change capacity for certain datesShut for a holiday, or take fewer dogs on a busy or short-staffed day. Open up grooming appointment timesCreate the time slots customers pick from when they book a groom or a training session. Give a discount for a second dogTake a little off when a family books more than one dog together. Require vaccination recordsDecide whether dogs need up-to-date shots before they can be booked. Change your waiverEdit the agreement customers sign, and decide whether everyone signs it again. Add, change or remove a staff memberGive your team their own logins, and take access away when someone leaves. Staff clock in and clock outTrack hours worked with a Clock In button in the top bar. Work out hours, overtime and estimated wagesAn optional part of Staff Time Tracking: hours per person for a pay period, with a file for your accountant. It is not payroll. Import payments into QuickBooks OnlineDownload a sales receipts file from Reports and import it into QuickBooks Online yourself. Turn an extra feature on or offSwitch optional tools like packages, deposits or webcams on only when you want them. Sell a package of visitsOffer a prepaid bundle, like ten daycare days, that customers use up over time. Add another locationRun a second site under the same login, with services that belong to each. Set up capacity by run typeKeep separate spot counts for large and small runs. See how my business is doingCheck revenue, busy nights and who still owes you.

Change my logoSwap in your logo so it shows on your site, your phone icon and your emails. Change the look of my siteTry a new layout, colour theme or corner style and preview it before it goes live. Change the big picture on my home pagePick a bright photo for the top of your home page. Change the words on my home pageRewrite your headline and choose which sections appear on your home page. Put a notice at the top of my site (holiday hours)Add a banner across your site for holiday hours that switches itself off on a date. Write my About pageTell your story: who you are, how you care for dogs and what your rules are. Add photos to my galleryUpload a photo, add a caption and put your best shots first. Approve or reply to a reviewShow a new review on your site, or answer one publicly. Write a blog postWrite a post, keep it as a draft, then publish it when it is ready. Write and send a newsletterWrite a newsletter, send yourself a test, then email it to your subscribers. Add a webcamShow a live camera on your Webcams page. Change what Google shows for my businessWrite the title and description people see when Google lists your kennel.

Understand how customers pay meThe two ways money reaches you, and who does what. Let customers pay by Interac e-Transfer or cashOffer e-Transfer or pay-at-drop-off at checkout. Disconnect or change my own domainGo back to your free address, or move to a new domain. Accept cards, debit, Interac and cash (all in one place)Choose which ways customers can pay, and keep track. Refund a customer (and set your cancellation policy)Set your refund rules, then refund a booking in a few clicks. Holiday, bigger-dog and long-stay pricing rulesAdd holiday prices, big-dog extras and long-stay discounts. Import my customers and dogs from a spreadsheetBring your customer list across from your old software. Decide what each staff member can doChoose which sensitive buttons each staff member sees. Use the waitlist for full datesLet customers queue for full dates and get emailed when space opens. Take a card payment for a phone bookingEmail or read out a payment link so a phone customer can pay. Give a customer a receipt or invoiceDownload a PDF receipt, or let customers get their own. See who still owes me, and close out the dayChase unpaid bookings and tally the day's takings. Let Dogly add my DNS records (Cloudflare)Paste one Cloudflare token and skip the copy-and-paste. Choose how long an unpaid booking is heldDecide how long dates stay reserved while a customer pays. Change the wording of an emailMake the emails sound like you. Turn on text messagesConnect Twilio so Dogly can text your customers. Change my passwordPick a new password, or get back in if you forgot it. Add or change my card for my Dogly subscriptionUpdate the card you pay Dogly with. Download everything I have in DoglyGet a copy of all your records in one file. Close my account and delete my dataHow to leave Dogly cleanly, with your data in hand. Ask Dogly for helpSend us a ticket and we will get back to you.

Managing bookingsFind, confirm, move, cancel and get paid for every booking. Calendar, week view and printable schedulesSee who is in the kennel, by month, week or day. Today's care checklist and flagged dogsTick off feeding, play and medication for each dog. CustomersYour customer list, their dogs, and how to add or remove someone. Dogs and the PackEvery dog in one place, with the notes your team needs. Searching everythingFind a dog, customer or booking from any screen. Customer messages and textsReply to customers who write to you from their account. Dog birthdaysSend a birthday greeting to a dog's owner, by hand or automatically.

Business details and contact infoSet your name, hours, address and contact email so customers and emails look right. Services and pricingAdd what you sell, set prices, and hide or change services whenever you like. Add-ons: extras customers can addOffer a nail trim or a frozen Kong as a tick box when customers book. Capacity and availabilityControl how many dogs you take each night and close days you are not open. Capacity groups (large runs, small runs)Count big-dog runs and small-dog runs separately instead of one overall number. Multiple locationsLabel services by location and let customers filter by location when booking. Packages and punch cardsSell prepaid bundles like a 10-day daycare pass that customers use up as they book. DepositsAsk customers to pay part of the price when they book, and collect the rest later. Vaccination rules and remindersDecide whether dogs need current shots to book, and let Dogly nudge owners before they expire. Liability waiverWrite the waiver customers sign online before their first booking. Staff accounts and the time clockGive your team their own logins, choose what they can do, and track hours. Finding things in SettingsA quick map of every section in Settings so you can find what you need. Turning features on and offSwitch optional tools on only if they fit how you work, and off again any time. ReportsSee what you earned, how full you are and who still owes you money.

Branding: template, colours, logoMake your website look like you: layout, colours, corners, hero photo and logo. Editing your pagesChange the words visitors read on your home, About, services, contact and other pages. Being found on GoogleHelp local dog owners find you in Google with a clear title, description and address. Photo galleryShow off your play yard and your guests with a photo gallery on your site. ReviewsLet customers rate their stay, then approve and answer each review before the world sees it. Write blog posts for your kennel websiteShare news, holiday hours and tips on your own site, and give Google more to find. Newsletter page and subscribersCollect sign-ups, write newsletters and email them to the people who confirmed. Your First Visit pageAnswer the questions every new customer asks: what to bring, vaccinations, drop-off and a typical day. Meet the Team pagePut faces to the names with a photo, role and short bio for each person on your team. WebcamsLet customers peek at the play yard by showing the camera you already own. Sharing your siteEvery page has share buttons, and your logo and description appear when your link is posted.

How payments workCustomers pay you directly, and Dogly never holds your money. Connect StripeLink your own Stripe account so card payments go straight to you. Connect SquareLink your own Square account so card payments go straight to you. Refunds and cancellationsCancel a booking, refund a customer and set your cancellation policy. Set up saved cards and repeat bookingsLet customers keep a card on file (Stripe only) and book a visit that repeats weekly, every 2 weeks or monthly. Saved cards and repeat bookings: what customers seeHow a customer saves a card, pays with it, repeats a booking and cancels one visit or all future visits.

The emails your customers getSee what Dogly sends for you, and rewrite the wording of any of them. Send emails from your own addressMake emails come from [email protected] instead of a general address. Text messages (Twilio)Connect your own Twilio account to text reminders and chat with customers.

Connect your own domainUse yourkennel.com instead of yourkennel.dogly.ca. How to add DNS records (step by step)Plain steps for GoDaddy, Namecheap, Cloudflare, Squarespace and others. What about www?Make www.yourkennel.com land on your site too.

Your plan, trial and billingCheck your trial, subscribe, update your card or cancel. Your data: export and deletionDownload everything you have in Dogly, or ask us to delete your account. Clear the example dogs and customersRemove the sample dogs once you are ready for the real ones. Run a test bookingTry the customer side yourself before you launch. Getting help from usOpen a ticket and follow the replies in one place. Keeping your account safeStrong passwords, two-step login and staff habits that protect your customers.

Common questions and fixesQuick answers to the things people ask most. My domain will not verify (or my site is not live on it)Fix a custom domain stuck on pending, failed, or verified but not showing your site. Stripe is not connected, or customers cannot pay by cardWhat to check when card payments will not start, with Stripe or Square. My customers are not getting emailsWork out why a confirmation, reminder or other email did not arrive. A customer cannot sign inWhat each sign-in message means, and how to get a customer back into their account. A booking will not go throughEvery message a customer or staff member can get when booking, and what to do about each. A text message did not sendWhy reminders, test texts or payment links by text do not arrive. The calendar looks wrongBookings missing, a stay one day too long, or a day that shows too few dogs. I booked a dog but it says the capacity is fullWhy a date shows full or closed when you think there is room, and how to fix the numbers. Customers see an old or unexpected priceWhy a price on the booking page or at checkout is not the one you set. I forgot my password or lost my authenticator codeGet back into your owner or staff login, with or without your phone. My booking site shows a message that it is unavailableYour public site is paused because the trial ended or a payment failed. Here is how to bring it back. A booking is stuck on Pending, or disappearedUnpaid card bookings, payments that did not register, and bookings that cancelled themselves. A vaccination record is blocking a bookingWhy a dog cannot be booked because of its shots, and how to clear it. A customer is asked to sign the waiver againWhy a customer who already signed is asked once more, and what to do. I cannot find a page or button (sent back to Today)A missing menu item, a switched-off tool, or a button staff are not allowed to use. My spreadsheet import will not workReasons the customer and dog import refuses a file, skips rows, or leaves customers unable to sign in. I keep getting signed outHow long you stay signed in, and why a form says your session expired. A reminder did not go outWhen booking, vaccination and birthday reminders are sent, and why one may be missing. Customers cannot find a service, date or appointmentEmpty booking page, a service that is missing, or a day that cannot be picked.