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Last updated: November 3, 2026
Dogly ("Dogly", "we", "us") provides booking, scheduling and customer management software for dog boarding, daycare and grooming businesses ("you", "your business"). You use Dogly to run your own business. Your customers deal with your branded website, not with Dogly. By creating an account you agree to these terms.
You can create an account yourself at dogly.ca/start. You must be at least 18 and able to enter a contract for your business, and the information you give us must be accurate. You are responsible for keeping your login secure and for everything done under your account, including by staff you add. Tell us right away at [email protected] if you think someone else has access.
New accounts start with a 30-day free trial. No card is required to start. If you want to keep your site live after the trial, you add a payment method and your subscription begins. The subscription is currently $75 CAD per month, billed monthly in advance through Stripe, or $750 CAD per year, billed yearly in advance. No tax is added to the price. We may change the price with at least 30 days' notice, and the change applies from your next billing period. If a payment fails, we retry it, and if it still fails your public site is paused until it is fixed. Your dashboard and your data stay available so you can fix billing.
You can cancel at any time from the Billing page in your dashboard, with no long-term contract. Cancelling stops future charges and your site stays up until the end of the period you have paid for. We do not refund the part of a billing period that has already started, unless the law requires it. If you think we charged you in error, write to [email protected] and we will look into it.
Payments your customers make to you are processed by Stripe or Square through your own connected account. That money goes to you, and Dogly does not hold it or have access to it. You are responsible for your own taxes, refunds, chargebacks and your agreements with your customers. Stripe and Square have their own terms, which you accept when you connect them.
You own the information you and your customers put into Dogly, such as customer records, dog profiles, vaccination records, bookings and photos. You give us permission to store and process it only to run the service for you. For the personal information of your customers, you are the one responsible under privacy law and Dogly acts as your service provider. You are responsible for having the right to collect it, for telling your customers how you use it, and for getting their consent before you send them marketing emails or texts (Canada's anti-spam law, CASL, applies). See our Privacy Policy for how we handle data.
Do not use Dogly for anything illegal, to store information you have no right to hold, to send spam, to harass anyone, or to try to reach another business's data. Do not overload or probe our systems, resell the service without our written agreement, or copy it. We can suspend an account that breaks these rules, and we will tell you why unless the law or an emergency stops us.
We work to keep Dogly running and we back up data every hour, but we do not promise it will always be available or error-free. Planned maintenance happens when it is least disruptive. Support is by the in-app ticket system and by email at [email protected].
If you cancel or your account ends, your public site and dashboard stop being served. You can ask for an export of your data, and the dashboard also has a "Your Data" page where you can download it yourself. You can ask us to delete your account and data. Copies stay in our backups for a short time (up to 14 days) and then expire. We can also end an account for non-payment or a serious breach of these terms.
Dogly is provided "as is". To the fullest extent the law allows, we are not liable for indirect or consequential losses, lost profits, lost bookings or lost data, and our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot legally be limited. You should keep your own records of anything critical to your business, such as vaccination documents.
We may update these terms. If a change is material, we will email the owner of each account at least 30 days before it takes effect. Using Dogly after that date means you accept the new terms.
These terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada that apply there. Any dispute will be decided by the courts of Nova Scotia.
Questions about these terms: [email protected].