A deposit helps hold a busy weekend or a holiday booking, since a customer who has paid something is less likely to cancel. You choose the deposit for each service.
- Click Settings, open the Features tab, switch on Deposits and press Save Features.
- Click More, then Business, then Services & Pricing. Open the service.
- Under Deposit choose Percentage of the price or Fixed dollar amount, and type the amount. The choices are "No deposit, pay in full online", a percentage (1 to 100) or a dollar amount.
- Press Save Changes.
Say boarding is $45 a night, a stay is three nights ($135), and the deposit is 25 percent. A customer paying by card pays about $33.75 online and owes the rest.
Collecting the balance
Dogly does not charge the balance for you. When the customer pays the rest in person, open Bookings and press Mark Balance Paid on that booking. It then shows a Balance paid badge, and the amount counts in your end-of-day tally.
Good to know
- Only customers paying by card online pay a deposit. Customers who choose to pay in person or by e-Transfer pay the full price on site.
- Add-ons are never part of a deposit.
- Dogly does not send a reminder about the balance, so keep an eye on the Bookings list.
If it does not work
- No Deposit choice on a service means the Deposits feature is off.
- A customer was asked for the full amount: they probably picked in-person or e-Transfer, or the service is set to no deposit.
Related: Payments overview, Mark a booking as paid and Unpaid booking hold time.