This page explains where a customer's money goes when they pay online, and where to find the settings that control it. Only the owner account can see these settings.
Online card payments go through your own Stripe or Square account. The customer pays on a secure Stripe or Square checkout page, and the money lands in your account on your own payout schedule. Dogly never holds or touches it and takes no commission. Stripe or Square charge you their normal card fees, and that is a separate thing from your Dogly subscription.
Choosing your provider
- Go to Settings → Business & payments and find Payment Provider.
- Pick Stripe or Square in Active Provider and press Save Settings at the bottom of that section.
- Connect the account. See Connect Stripe or Connect Square.
Connecting an account does not switch the provider for you. If checkout is not using the one you wanted, check that Active Provider is set and saved.
Good to know
- Customers can also pay in person (cash, debit or card machine) or by Interac e-Transfer. Those bookings are confirmed right away and show as unpaid until you press Mark Paid once the money arrives. See Let customers pay by Interac e-Transfer or cash.
- If a customer starts paying online and never finishes, the booking is held for a while and then released so the dates open up again. You choose the time under Hold unpaid online bookings for (30 minutes to 24 hours, 1 hour by default).
- Cancellation cutoffs, the cancellation fee and automatic refunds live in the same section. See Refunds and cancellations.
- On Stripe, customers can save a card if you switch that on. See Set up saved cards and repeat bookings. Square kennels do not get saved cards: those customers enter their card each time they pay.
If it does not work
- Customers cannot pay by card: check that your provider shows as connected and that Active Provider is set to it and saved.
- Card payments are declined for everyone: your currency under Settings must match the currency of your Stripe or Square account.
The full picture, with every option side by side, is in Accept cards, debit, Interac and cash.