Customers choose how to pay while they book, and you decide which choices to offer. There are four, and you can mix them.
- Credit or debit card, online: the customer is sent to a secure Stripe or Square checkout page. The booking confirms the moment the payment goes through, and the money lands in your own Stripe or Square account. Set up: Connect Stripe or Connect Square.
- Interac e-Transfer: the customer books, then sends an e-Transfer to your email. The dates are held straight away and you press Mark Paid when the money arrives. Set up: Turn on e-Transfer.
- Cash, or debit at drop-off: the customer books and pays when they arrive. You press Mark Paid at the desk. It is on by default, and the same guide shows how to switch it on or off.
- Package credit: a prepaid package the customer already bought. See Sell a package.
Quick start
- Click Business → Settings and find Payment Provider.
- Choose Stripe or Square, save, and press Connect. Finish Stripe's or Square's own sign-up. Card payments only appear for customers once this is done.
- Below that, under Other ways customers can pay at checkout, tick Pay in person and/or Interac e-Transfer, and enter your e-Transfer email.
- Press Save Settings.
- Do a test booking with each option. Run a test booking walks you through it.
Each day
Open Bookings. Card payments mark themselves paid. Anything showing Awaiting e-Transfer or Unpaid needs you to press Mark Paid once the money is in your hand or your bank.
Refunds
Refunds are done from the booking. Press Refund under its status and Dogly sends card money back from your own Stripe or Square account. See Refund a customer.