When a customer starts an online booking but has not paid yet, Dogly holds their dates so nobody else takes them. This setting decides how long that hold lasts.
- Click Business → Settings and find Payment Provider.
- Choose Hold unpaid online bookings for: 30 minutes, 1 hour, 4 hours or a day.
- Press Save Settings.
Good to know
- The default is 1 hour.
- After that time, an unpaid online booking is released and the dates open up again. The check runs every 10 minutes, so the release can come a little after the time is up.
- A shorter hold frees up dates faster. A longer hold suits customers who pay a link later in the day.
Related: Take a card payment for a phone booking.