You changed a price, but a customer is quoting the old one, or the total at checkout is not what you expected. Almost always the price on the screen is right for a reason that is not obvious.
Most likely causes, in order
- The change was not saved. Go to More → Business → Services & Pricing, change the price, and press Save Changes.
- The customer's booking was made before the change. Existing bookings keep the price they were made at. Changing a service or a pricing rule never edits a booking that is already made.
- A pricing rule is adding or removing money. Holiday and peak dates, extra per night for bigger dogs, the long-stay discount and the second-dog discount all change the final price. Customers see a short note explaining it as they book. Check Pricing Rules, and the second-dog discount in Settings. See Holiday, bigger-dog and long-stay pricing rules.
- Tax is added on top. If your prices are set as before tax, the tax is added when the customer books, so the total is higher than the listed price. Check your tax settings. See Set your time zone, currency and sales tax.
- Add-ons are extra. Add-ons are a flat price per booking, not per night, and are charged on top.
- It is a deposit. If deposits are on, the card charge may be only the deposit, with the full price still shown on the booking.
- Their browser is showing an old copy. Ask them to refresh the page or open it in a private window.
Also check
- Boarding is priced per night, daycare per day, and grooming is one flat price per appointment.
- Full day and half day daycare are two separate services with their own prices.
- A service that is not ticked Visible to customers does not appear at all.
Related: Services and pricing, Change a price or hide a service, Deposits.
Still stuck? Open More → Dogly Support and tell us the service, the dates, the price you expected and the price shown. A screenshot helps.