A customer (or you, entering a phone booking) presses the button and gets a red message instead of a confirmation. The message is Dogly telling you exactly what is in the way. Find yours below.
Waiver and vaccinations
- Please review and sign our waiver before booking. The customer has not signed the current waiver. They press Review & Sign Waiver on the booking page, or use Waiver in their menu. Bookings you enter yourself skip this step. See A customer is asked to sign the waiver again.
- (Dog)'s vaccination record is missing or expired. See A vaccination record is blocking a booking. This applies to bookings you enter as well.
Dates and times
- Those dates are no longer available. A night in the stay is full or closed, or someone else took the last spot a moment ago. For boarding and daycare the customer is offered Join the waitlist. To find out why, see Capacity looks wrong.
- Please choose a valid check-in and check-out date. Check-out must be after check-in, the dates cannot be in the past, a stay can be at most 120 nights, and it must start within two years.
- Please choose a valid date. Daycare date missing or in the past.
- That grooming slot is no longer available. Someone booked that time first. Pick another.
- (Dog) already has a booking on those dates. The same dog cannot have two active bookings that overlap. Choose other dates or cancel the existing booking first.
Dogs
- Please choose at least one dog or enter a name for a new one. Tick a dog, or type a new dog's name on the form.
Payment
- Online payment isn't set up yet. Card payments are not fully connected. See Stripe says it is not connected.
- You don't have a usable package credit for this service, or That package credit was used elsewhere. The customer has no credit left for this type of service. They can pay another way.
Slowing down
- Too many booking attempts. A customer can try 10 times an hour. Wait a bit.
- We are already processing a booking for this dog. They pressed twice, or have two tabs open. Look in My Bookings before trying again, because the first try may have worked.
- Something went wrong creating your booking. Try once more. If it repeats, contact us.
Related: What your customers do to book, Make a booking for someone who phoned or walked in.
Still stuck? Open More → Dogly Support and tell us the exact words of the red message, the service and the dates. A screenshot helps.