A customer, or you on a phone booking, gets (Dog)'s vaccination record is missing or expired, followed by a request to update it in My Dogs. This is the vaccination rule doing its job, and it is on by default.
How Dogly decides
It looks at one thing: the dog's Vaccination Expiry Date. If it is empty, or earlier than today, the dog is blocked. A photo or PDF alone does not count, so a dog with an uploaded record but no date is still blocked. If the date is today or later the dog is fine, even if it falls during the stay. When several dogs are booked together, all of them need to be current.
Fix it
- Customer: My Dogs → open the dog → fill in Vaccination Expiry Date, add the record under Vaccination Record (photo or PDF) and save.
- Staff or owner: open the dog in The Pack, set Vaccinations expire on and save. See Look at or change a dog's profile. Check the paper record before you type a date.
If you do not want this rule
The owner can turn it off in Settings → Policies → Vaccination Requirements by unticking Require a current vaccination record to book. Turning it off also stops the expiry reminder emails. See Require vaccination records.
Good to know
- The dog's owner gets one reminder email when the date is within 14 days of expiring. Changing the date makes the dog eligible for a new reminder.
- Dogs show Vaccination record needed (staff see No vaccination record), Vaccination expired, Vaccination expiring soon or Vaccination current on their profile.
Related: Vaccination rules and reminders, A booking will not go through.
Still stuck? Open More → Dogly Support and tell us the dog's name and the date shown on its profile. A screenshot helps.