Start here when something is not behaving. If your answer is not below, open a ticket and we will help.
A customer says they cannot book a date
Check Availability, since the day may be closed or full. Then check the service is visible to customers, that they have signed the waiver, and that their dog has a current vaccination record if you require one.
Customers are not getting emails
Ask them to check spam and confirm the email on their account is right. You can send yourself a test from Settings → Customer emails with Save & email me a test.
Replies are not reaching me
Replies go to your Contact Email in Settings → Business & payments. Make sure it is an inbox you actually read.
A booking is stuck on Pending
It is usually waiting for an online payment. Unpaid online bookings are released after the hold time, which is 1 hour unless you changed it. If the customer paid you another way, press Mark Paid.
My changes do not show on the site
Refresh the page or open it in a private window. Changes show right away, but your browser may keep the old version for a short time.
I want to change my business name
It is in Settings → Business & payments. It changes everywhere, including the sender name on emails.
I forgot my password
Press Forgot password? on the sign-in page. A reset link is emailed to you.
Where did my data go after I cancelled?
See Your data. You can download everything before you cancel.