Your customers' information belongs to you. You can take a copy any time, for your own records or if you ever move on, and you can ask us to delete everything.
Download all your data
- Go to Settings → Your data.
- Press Download all my data.
- Your browser saves a zip file.
The zip holds your customers, dogs, bookings, reviews, messages and waivers as spreadsheets, plus uploaded vaccination records and photos. Passwords and login details are never included.
Ask for deletion
- In the same section, find Delete my account and all my data.
- Type your business name exactly as shown, then press Request deletion.
This sends us a request. Nothing is deleted right away. We email you to confirm first, and a person does the deletion. Backups expire on their own within about two weeks afterwards.
Good to know
- Only the owner can download or request deletion.
- If you have a live subscription, cancel it first. See Your plan, trial and billing.
- Download before you cancel or ask for deletion. Once it is gone, we cannot bring it back.
If it does not work
- A message says the name did not match: type your business name exactly as it appears in the box.
- A message says it could not build the download: try again, and if it keeps happening open a ticket under Dogly Support.