I booked a dog but it says the capacity is full

You try to add a booking, or a customer says a date is unavailable, but you are sure there is space. Dogly will not let a night go over its number, even for bookings you enter yourself, so the question is why the number says full. Open Availability to see the real picture: each day shows spots left, and colours show how full it is (teal has room, gold is nearly full, coral is full, grey is closed).

Most likely causes, in order

1. The day is closed. A grey day is marked Closed, no bookings. Tap it and choose Open for bookings, then Save.
2. One night of a long stay is full. A stay needs every night to have room. Look along the whole stretch for a single coral or grey day.
3. Unpaid card bookings are holding spots. A booking waiting for payment keeps its nights until the hold time runs out. See A booking is stuck on Pending and Choose how long an unpaid booking is held.
4. Boarding and daycare share spots. Unless you have turned on Capacity Groups, daycare dogs use the same pool as boarding dogs. See Capacity groups.
5. Check-out day is not counted. A dog leaving on the 12th does not use the 12th night, so a dog can arrive that day into the freed spot.
6. You changed the default but the day kept its old number. Default Nightly Capacity in Settings applies to days nobody has booked or edited yet. A day that already has bookings or a special setting keeps its own number. Tap the day on Availability, set Spots for each night, use the Through date to cover several days, and press Save.
7. You lowered the number below what is booked. Existing bookings stay, but nobody new can book. The editor tells you how many dogs are already booked that night.

Grooming is different

Grooming does not use these spots. It uses appointment times you create under Add grooming or training appointment times (the These times are for box picks Grooming or Training). If a day has no times, customers have nothing to pick.

Good to know

• Customers who hit a full boarding or daycare date are offered the waitlist.
• Cancelling a booking gives its spots back straight away.

Related: Capacity and availability, Close a day or change capacity for certain dates, Use the waitlist for full dates.

Still stuck? Open More → Dogly Support and tell us the dates and what Availability shows for each night. A screenshot helps.