When your dates are full, the waitlist keeps those customers instead of sending them away. If a spot opens, they hear about it without you lifting a finger.
What customers see
When a customer picks boarding or daycare dates that are full, the booking page offers Join the waitlist. Grooming has no waitlist. They can see and leave their waitlist entries on their bookings page.
What happens next
- When a booking is cancelled, or you add space under Availability, Dogly checks the waitlist. If there is room for someone's dates, they get an email, oldest request first, and only as many people as there is room for.
- Nothing is held for them. It is first come, first served, and they book in the normal way.
- Their entry closes when they book, when they leave, or after their dates pass. If they did not book, they are told again after a few days when another spot opens.
For you
Click Bookings → Waitlist to see who is waiting, for which dates, and to remove anyone. If a regular says "I was told there was a spot", that is the place to look.
Related: Set how many dogs you can take.