If a customer calls and says "it will not let me book", walk them through these steps. Most problems turn out to be one missing piece.
- Sign up or sign in on your website. They can use Google or an email and password. The welcome email has a link to confirm their email address, but confirming is optional.
- Add their dog, with feeding and medication notes and a vaccination record.
- Sign your waiver (once, unless you asked everyone to sign again).
- Choose a service and the dates. Dates that are closed or full cannot be picked.
- Pay online, or choose to pay you in person if you allow that.
- Get a confirmation email. You get an alert email too.
Customers can also press Book Again on a past stay to open a pre-filled booking form, message you, read their dog's updates and leave a review.
Common reasons they get stuck
- The date is closed or full. Check Availability.
- The vaccination record is missing or expired, if you require it.
- The waiver is not signed yet.
- The service is hidden. Check it is set to Visible to customers.
Still stuck? You can book for them. See Make a booking for someone who phoned or walked in.