Texts get read faster than emails. Dogly sends them through Twilio, a texting service you set up yourself, so the messages come from your own number.
- Create a free account at Twilio and buy a phone number there.
- In Dogly, click Business → Settings and find SMS Notifications (Twilio).
- Tick Enable SMS notifications.
- Paste your Twilio Account SID, Auth Token and From Number.
- Tick the texts you want: booking reminders, vaccination reminders, birthday greetings.
- Press Save Settings.
- Type your own phone number next to Send a test SMS to and press Send Test. The test uses your saved details, so save first.
Two-way texting
For back-and-forth chat with customers, also turn on Two-Way Texting in Features. Settings then shows an address to paste into your Twilio number's "A Message Comes In" webhook, found in the Twilio Console. Two-Way Texting also switches on the Text Payment Link button.
Related: Text messages, Turn a feature on or off.