Dogly signs people out on purpose after a while, to protect your customers' details. This is how long that is, and what else can look like the same problem.
How long you stay signed in
- Owners and staff: signed out after 7 days of not using the dashboard, and in any case 30 days after you signed in, however busy you are. This is shorter than for customers because front-desk computers are shared.
- Customers: signed out after 30 days of not visiting, and after 90 days in total.
If it happens sooner than that
- Private or incognito window. Closing it ends the sign-in. Use a normal window.
- Cookies are blocked or cleared. Allow cookies for your Dogly address, and check that no cleaner app wipes them every time the browser closes.
- Two addresses. If you sign in on
yourkennel.dogly.caand later visit your own domain, the browser treats them as different websites. Stick to one. - A form says your session expired. The page sat open for a long time, or cookies are blocked. Reload the page, type again and resubmit.
- Two-step login is asking again. After your password, you have 5 minutes to enter the code. See I forgot my password or lost my authenticator code.
Good to know
- Signing in on a phone and on a computer are separate. One does not sign out the other.
- Putting the dashboard on your phone's home screen does not change these limits. See Put the dashboard on your phone like an app.
Related: Keeping your account safe.
Still stuck? Open More → Dogly Support and tell us which device and browser, and how long after signing in it happens. A screenshot helps.