I forgot my password or lost my authenticator code

Being locked out of the dashboard is stressful, but there is always a way back in. Find the situation that matches yours.

I forgot my password

1. On the sign-in page press Forgot password? and type the email you sign in with.
2. You will always see If that email has an account, we've sent a password reset link, even if the address is wrong. That is on purpose.
3. Open the email from Dogly and press the link. It works once and expires after 1 hour.
4. Choose a new password of at least 8 characters.

No email? Check spam, and check you used the exact address on your account. You can ask for 5 reset emails an hour from one connection. If you normally use Continue with Google, that works too, but only for an account that already exists.

My authenticator code is rejected

You will see That code is not right. Try the newest code in your authenticator app. Try these:

1. Wait for a fresh code. Each code works once. If you used it a moment ago, wait for the app to show the next one.
2. Check your phone's clock. Set date and time to automatic. Dogly allows only a small difference.
3. Check the right entry. Pick the entry for your kennel in the app.
4. Be quick. After you enter your password you have 5 minutes to type the code, or you start again.
5. Do not keep guessing. After 6 wrong tries in 10 minutes you are sent back to the sign-in page. Wait 10 minutes.

I lost my phone

• Use a recovery code. When you turned two-step login on, you saved recovery codes that look like a1b2c-d3e4f. Type one into the same box as the 6-digit code. Each works one time.
• You are staff. Ask the owner to press Reset beside your name on More → Business → Staff. That switches off your two-step login so you can sign in and set it up again.
• You are the owner and have no recovery codes. You cannot reach Dogly Support while signed out. Email [email protected] from the address on your account with your kennel name, and we will sort out a safe way to confirm it is you.

Once you are in, open My Profile to set up a new authenticator and save fresh recovery codes somewhere safe.

Related: Turn on two-step login, Change my password, Keeping your account safe.

Still stuck? Open More → Dogly Support and tell us your kennel name and the email you sign in with, if you can still reach Dogly Support. A screenshot helps.