Every login is either an Owner (shown as Super Admin in the staff list) or Staff. Owners run the business. Staff do the day-to-day work. Knowing the difference helps you decide who gets which login.
Staff can
- See and manage bookings, customers, dogs, messages and the schedule
- Take payments (Mark Paid) and cancel bookings. Both are on by default, and the owner can switch either off per person
- Print pet cards and run cards
- Reply to customer messages, and post booking updates
- Change opening hours and closed dates on the Availability calendar (on by default), and put a colour flag on a dog (only the owner can change what each colour means)
- Clock in and out, if you turned on time tracking
Only the owner can
- Change Settings (payments, branding, domain, emails, texting, features)
- Add or remove services, pricing rules, packages, locations, capacity groups and webcams, and import customers from a spreadsheet
- Add or remove staff accounts
- Edit the Pages (home, About, search appearance)
- See Billing, and download all your data
Staff also do not see the Total column on the Bookings list or the revenue card on Today.
Extras the owner can switch on for each staff member
Six things are off for staff until you allow them: seeing Reports, downloading customer and booking lists, deleting customers, issuing refunds, editing the gallery, blog, newsletter and birthday messages, and approving, replying to and deleting reviews. Set these on the Staff page. See Decide what each staff member can do.
Good to know
- Give each person their own login instead of sharing yours. It also means you can see who did what.
- If someone leaves, remove their account and their access ends immediately. See Staff accounts.
- Every login can turn on two-step sign-in from My Profile. See Turn on two-step login.