Messages is where customers reach you from their account on your site. They need no phone number or extra account, and you do not need any setup.
Reply to a customer
- Open Messages in the top bar. Conversations with something new show a new badge.
- Open a conversation. The whole history is there, oldest first.
- Type your answer in the box and press Send.
Good to know
- When a customer sends a message, an email goes to every owner and staff login, plus your business contact email. It has a link straight to the conversation.
- Customers are not emailed when you reply. They see your answer the next time they open Messages in their account. For anything urgent, phone or text them as well.
- Any staff member can reply, and everyone sees the same conversations.
Text messages (optional)
If you turn on Two-Way Texting (Settings → Features, plus your own Twilio number), customers can text your number and you reply from the dashboard. Those texts are in a separate inbox at /admin/messages. The Messages tab only holds messages sent from customer accounts. See Text messages and Reply to a customer message.
Questions about Dogly itself go to Dogly Support instead, under More.