Reviews build trust with people who have never met you. Dogly lets signed-in customers leave one, and nothing appears on your site until you approve it.
- Click More, then Marketing, then open the Reviews tab.
- New reviews wait under Pending Reviews with their stars and text. Press Approve to show one on your site.
- If a review is spam or something you do not want public, press the × and confirm. It is deleted.
- To answer a review, find it under All Reviews, press Reply, type your message and press Save Reply. A line says Reply saved. Your reply shows publicly under the review. Press Edit reply later to change it.
Ask customers for a review by email
Dogly can send each customer one email after a stay or visit ends, with a link to the review form on your site. It is off until you turn it on.
- Go to Settings → Customer emails and find Ask for reviews.
- Tick Email customers asking for a review.
- Set Days to wait after the stay ends. It starts at 2.
- If you have a Google review link, paste it in. The email then links to it as well. It must start with https://.
- Press Save. To change the wording, open Review request in the list of emails above and edit it like any other.
- Each booking is asked once, and a customer is asked at most once every 30 days, even if they have several bookings.
- Cancelled bookings and customers without a real email address are skipped. Stays that ended more than two weeks past the delay are skipped too, so turning this on does not email your old customers.
- The emails go out in a nightly run, so one arrives the morning after the delay has passed, not at a set time.
- The Reviews feature must be on (Settings, Features). Reviews still wait for your approval before they show.
Adding a review someone gave you in person
Got a lovely message by email or a compliment at pick-up? Use Add a Review at the top. Type the reviewer's name, choose a star rating, add the text and press Add Review. It goes live straight away, because you are the one adding it. Tell the person first, and only use words they actually said.
Good to know
- Customers must be signed in to leave a review, and each customer can send up to three in a day.
- You can ask for reviews automatically. See the next section.
- Customers see "Thanks for your review! It'll appear on the site once it's approved."
- Reviews you added yourself are marked "added by you" in the list.
- Turn the feature off in Settings, Features and the Reviews page and the reviews on your home page are hidden.
Related: Approve or reply to a review, Being found on Google.