Customers who visit your site see a plain page instead of your website. Your own dashboard still works, so you can fix it. Nothing is deleted.
What customers see
- This booking site is temporarily unavailable, and that a payment issue needs the owner's attention: your free trial ended with no card on file, or a subscription payment failed and was not fixed.
- This booking site is currently unavailable: your subscription has ended.
- This business hasn't opened for bookings yet: the account has no active trial or subscription.
You will also see a coloured bar at the top of the dashboard that says your payment needs attention, or that your trial is ending, with a link to Billing.
Fix it
- Open More → Business → Billing (or press the link in the bar).
- The page says what is wrong. If your trial ended or your plan was cancelled, press Add a card & subscribe (or Resubscribe) and complete Stripe's secure page.
- If a payment failed, press Update payment method and give a working card. The page says the site comes back right away once that is fixed.
Good to know
- The trial lasts 30 days from sign-up. It is checked once a day, so the site pauses at the next daily check after it ends. You get a reminder email 7 days and 1 day before, and a bar in the dashboard during the last week.
- If you add a card before the trial ends, you are not charged until it does.
- While paused, reminder emails and texts do not go out.
- Your dashboard, customers and bookings stay safe. You can download everything from Settings → Your data.
- If Billing says online billing is not switched on, contact us and we will sort it out with you.
Related: Your plan, trial and billing, Add or change my card for my Dogly subscription, Your data.
Still stuck? Open More → Dogly Support and tell us your kennel name and what the Billing page says. A screenshot helps.