By default your customers see your business name as the sender, with a general sending address behind it. Once you have your own domain connected, you can switch to [email protected], which looks more professional and can help emails land in the inbox.
Before you start: your domain must already be connected and show as verified. See Connect your own domain. The panel only appears once that is done.
- Go to Settings → Customer emails and find Send emails from your own address.
- Press Set this up. The panel changes to Waiting for DNS and lists a few records.
- Add those records where you manage your domain, exactly as shown. See How to add DNS records. If your domain is on Cloudflare, you can use My domain is on Cloudflare: add these for me instead.
- Press Check now. If it says it is not ready, wait a while and try again. It can take a few minutes up to a few hours.
- When the panel says Active, your emails are sent from [email protected].
Good to know
- Until it is active, nothing changes and emails keep going out as before.
- Customers who reply still reach your contact email.
- [email protected] is a sending address only. Dogly does not give you a mailbox there. If you want replies or mail sent to that address to land in your inbox, set up forwarding or a mailbox with whoever hosts your email (for example Google Workspace, or free email forwarding if your domain is on Cloudflare), or just keep using your contact email.
- Switch back to the default address undoes it at any time.
If it does not work
- Check now keeps saying it is not ready: look for a typo in the Name or Value box, or a missing record.
- You already have an SPF record (a TXT record starting
v=spf1): do not add a second one. Addinclude:spf.mailjet.comto the one you have. - A message says it could not be set up: wait a minute and press Set this up again.
Related: The emails your customers get.