Dog birthdays

A birthday greeting is a small, friendly touch that gets customers smiling and rebooking. Dogly can send one for you on the day.

Send a greeting yourself

1. Go to More → Marketing → Birthdays.
2. Under Upcoming Birthdays you see dogs with a birthday in the next 30 days, with a Today! badge on the day itself.
3. Press Send Greeting beside a dog. The owner is emailed. If you have already sent one this year it says Sent and the button becomes Re-send.

Write your own message

1. Under Birthday Message, edit the text. Dogly has filled one in to get you started.
2. Press a variable button (Dog's Name, Owner's Name, Age Turning, Breed, Business Name) to drop it in where your cursor is.
3. Press Save Message.

Good to know

• It is automatic: each morning Dogly emails the owner of every dog whose birthday is that day. The subject is "Happy Birthday from" your business name. A dog never gets two greetings in the same year, even if you send one by hand first.
• A dog only appears if its birthday is on its profile. The birthday is optional, so the list fills in as customers add them. You can add one on the dog's card.
• If you use texting, tick Dog birthday greetings in Settings → Texting and a text goes out alongside the email.
• To switch birthdays off, go to Settings → Features and turn off Birthday Greetings.

If it does not work

• A dog is missing from the list: it has no birthday on file, or the birthday is more than 30 days away.
• The Birthdays page says the feature is off: use the Turn on button on that page.