Customers cannot find a service, date or appointment

A customer says the Book Now page shows nothing, a service is missing, or the date they want will not let them choose it. Look at the service first, then the dates.

A service is missing or the page is empty

1. It is hidden. Go to More → Business → Services & Pricing. A service shows a Hidden or Active badge. Open it and tick Visible to customers, then press Save Changes. New kennels start with three hidden starter services, so set your own price on each before turning it on.
2. It is a training service with no times added. Customers pick a time, so add training times under Availability (choose Training) for the days you want. Without times the customer sees none to pick.
3. It is an add-on. Add-ons are not listed on their own. They appear as options while booking boarding or daycare, and on grooming unless Add-ons on Grooming Bookings is switched off in Features.
4. You use Multiple Locations. With two or more active locations, customers see a button for each place and only the services for that location. A service set to one location is hidden under the others. Choose Every Location on the service if it should always show.

A date cannot be picked

• The day is closed or full on Availability. See I booked a dog but it says the capacity is full.
• Past dates cannot be booked. A stay can be at most 120 nights and must start within two years.

No grooming times to choose from

Grooming runs on appointment times you create. On Availability, use Add grooming or training appointment times: choose Grooming or Training under These times are for, pick the date, start and end time and the length of each appointment, then press Create time slots. See Open up grooming appointment times.

Good to know

• Customers can look at prices and dates without an account. They sign in only when they press to book.
• Ask the customer to refresh the page, because an old copy may still be on their screen.

Related: What your customers do to book, Change a price or hide a service.

Still stuck? Open More → Dogly Support and tell us the service name and what the customer sees. A screenshot helps.