You were told a button exists, or you used it last week, and now it is gone. Or you clicked something and landed back on the Today page with no message. There are two reasons, and both are quick to fix.
It sends me back to Today
Some screens are for owners, and some actions need permission. If a staff account opens one, Dogly quietly returns it to Today without an explanation.
- Owner only: Settings, Pages, Business (services, pricing, staff, billing), importing customers, and your full data export.
- Allowed per staff member: marking bookings paid and sending payment links, cancelling bookings, changing opening hours and closed dates, seeing Reports, downloading customer and booking lists, deleting customers, issuing refunds, editing the gallery, blog, newsletter and birthday messages, and approving, replying to and deleting reviews. The first three are on by default for new staff and the rest are off.
Owners can change this from More → Business → Staff: press Edit beside the person and tick what they may do. See Decide what each staff member can do.
The tool or menu item is switched off
Many extras are optional and some start off. A tool that is off disappears from menus. If you open its page directly, it tells you (Tool) is switched off and has a Turn on button. Nothing you entered is lost.
- Start switched off: Deposits, Packages & Punch Cards, Training & Pet-Sitting Services, Staff Time Tracking, Capacity Groups, Two-Way Texting, Webcams, Multiple Locations, Newsletter and Recurring Bookings.
- Start on: Reports & Analytics, Printable Run Cards, Reviews, Photo Gallery, Birthday Greetings, Add-ons on Grooming Bookings and Blog.
To check, go to Settings → Features, switch it on and press Save Features.
Common examples
- No Packages, Capacity Groups, Locations or Webcams tab under Business: that feature is off.
- No Text Payment Link button: needs Two-Way Texting on and an unpaid card booking. See A text message did not send.
- No Clock In button: Staff Time Tracking is off.
- No deposit option on a service: Deposits is off.
- Training and pet-sitting limits: training is one dog per session, and pet-sitting has no daily limit, so pause the service if you are full.
Related: Turning features on and off, Owner and staff: who can do what.
Still stuck? Open More → Dogly Support and tell us what you were trying to open and what you saw. A screenshot helps.